Thursday, October 22 • 10:30am - 11:15am
How Customer Success matters in Product Led growth

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Today we will walk you through the journey of why sharing your pain points, not solutions, with customer success is the best way for you to get the solution you need. Talking to customer success early and often provides the CS team with the signals needed to share themes and customer trends with the Product team. Doing so allows both groups to dive into problem areas, from user experience gaps, feature gaps, or best practice recommendations. The CS team is your advocate, they are the life line for how to influence the product. - We will talk to how our partnership works between CS and PM - How your ideas become features - When we partner we create best practice for better guardrails. - How culture vs technology weigh into our decisions.

avatar for Beth Fuller

Beth Fuller

Senior Product Manager, Armory
Beth is a seasoned product leader in the Infrastructure/Devops space. She is a Senior Product Manager at Armory. She adores the personalities of DevOps people, understanding their challenges and finding opportunities to improve their day to day lives 
avatar for Sucheta Chhabra

Sucheta Chhabra

Director Customer Success, Armory
I lead customer success at Armory, responsible for product adoption and customer growth. I have most of my experience working with Enterprise Software companies e.g Informatica, Cloudera in a different capacity from Engineering Manager to Customer Success. I have presented at Informatica... Read More →

Thursday October 22, 2020 10:30am - 11:15am PDT